Gone are the days when individuals used to raise tickets through the contact page or post inquiries for issue resolution. In the present situation, individuals have no ideal opportunity to squander. They need everything immediately. So, if your rivals are offering quicker assistance, they may crop some of your business customers.
This assists them with settling on a speedy choice to buy an item or administration. As per E-Consultancy, live chat through WordPress plugins has the most elevated level of fulfillment among all the client care channels.
The live chat using WordPress plugins has a fulfillment level of 73%, whereas email fulfillment is 61%, the telephone is at 44%, and the SMS fulfillment rate is 41%.
Besides being an amazing deal instrument, you can likewise utilize live chat to offer help to your current clients. This can help transform your unwavering clients into brand envoys.
That being said, we should investigate full list of live chat WordPress plugins. But before we need to understand what is live chat and why you should include this feature on your website.
What is WordPress Live Chat?
WordPress live chat is an instant and real-time messaging service for your WordPress website. Your team’s customer support executives can communicate with your website visitors in real-time with the help of WordPress live chat.
A live chat plugin allows you to enable the WordPress live chat functionality. It allows you to communicate with your website visitors and provide them with a good customer support experience.
Why do you Need a Live Chat Plugin?
There are numerous benefits of installing live chat bots on website. Customer or client satisfaction is an essential aspect of the growth of every business or freelancer. Resolving the queries of your customers allows you to with their trust and create a good relationship with them.
Providing the contact details on your website is not enough to enhance the customer support experience for your website visitors. It is because you can’t be available 24*7 to answer your customer’s queries.
Chatbots on websites may not directly impact your SEO score. But can indirectly contribute to search engine optimization of your WordPress website by improving user experience, reducing bounce rates, and increasing engagement.
Hence, using a live chat plugin is essential instead of just relying completely on contact details especially, if you want to provide great customer support to your visitors.
Best WordPress Live Chat Plugins
After knowing, why you should install live chat plugin for your WordPress website, you must be eager to know the best plugins available to download and install.
- PureChat
- Smartsupp
- Freshdesk Messaging
- Intercom
- Chaport
- Zendesk
- Olark
- HubSpot
- LiveChat
- LivePerson
- 3CX
- Tawk.to
- ProProfs
Let’s take a look at all of these live chat plugins in detail.
1. Pure Chat
PureChat is a modern and user-friendly plugin designed for website owners, who want to offer a great and personalized live chat experience to their customers. This plugin offers various features that make it the perfect customer support solution for various businesses.
One of the key benefits of PureChat is its ease of use. With a simple installation process and user-friendly interface, it can be set up in a few minutes. You can also customize the look of the chat widget to give it a personalized touch. In addition, this plugin aid to set up an automatic greeting, to create a good impression on visitor’s mind.
The analytical tools of the PureChat plugins allow you to track the number of chats you have had, and the average wait time for your website visitors. With this information, you can identify the area of improvement and take steps to improve your customer support.
After installing, you get a 30-day free trial and afterwards, you can choose between the Growth and PRO plans if satisfied with its services. Whether you want to boost sales or improve customer satisfaction, PureChat can become a great companion for your website.
2. Smartsupp
Smartsupp is one of the most popular live chat plugins. With the Smartsupp plugin, you can chat with your customers in real-time and offer them personalized support. In addition, you can answer questions, provide guidance, and even make product recommendations for your potential customers.
The customization features of the Smartsupp plugin make it stand out among the other live chat plugins. It allows you to customize your chat box to match your brand and use your voice to engage with your customers. As a result, you can easily put a good impression of your brand on your customer’s minds and build a good relationship with them.
So, if you want to provide exceptional customer support or build a good relationship with your customers, the Smartsupp plugin is always there to assist you in achieving your goals.
3. Freshdesk Messaging
Are you looking forward to optimizing the customer support experience of your business? If yes, then the Freshdesk messaging plugin can assist you in doing so. It is one of the widely used live chat plugins with over 50,000 active users.
With this plugin, you will get an integrated chatbot which communicates with your customers in the front end. The chatbot carries out proactive communication based on the behavior of your customers. So, your customer support executives can focus on significant issues to enhance the customer’s experience with your business.
The Freshdesk messaging plugin allows you dozens of integrations with different sorts of channels. The best thing about this live chat plugin is that it comes at a very reasonable and affordable price range. In addition, it allows you to add up to 100 agents for free.
4. Intercom
The intercom live chat plugin is a full-fledged solution for your business website to increase engagement rate and inbound leads. It can integrate with CRM, email marketing services and over 300 apps to assist your business in generating more leads and boosting engagement rate.
The intercom live chat plugin ensures steady customers with the help of its interactive chatbots. You can personalize interactions with your customers using real-time customer behavioral data.
With the Intercom plugin, you can gather valuable customer feedback, respond to questions and concerns in real time, and build stronger, more meaningful relationships with your users.
Whether you’re running an e-commerce store or a content-based website, the Intercom plugin is an essential tool for enhancing your customer experience and growing your business.
5. Chaport
The Chaport is an easy-to-use live chat plugin that allows you to seamlessly interact with your website visitors and customers without any hassle. With its user-friendly interface and useful features, you will be able to interact with your customers in real-time.
It offers a range of customization options to help you give a personalized look to the chat interface to match the look and branding of your business. In addition, the features such as chat history and visitor information tracking will allow you to understand the need of your customers.
The chaport plugin is easy to set up and integrates with popular platforms such as WordPress, Wix, Shopify etc. You can also integrate unlimited agents, chats and websites with this plugin without paying any extra charge.
So, if you are looking for a cost-effective solution to enhance the customer support experience of your business website, then make sure to install the chaport live chat plugin on your website.
6. Zendesk
Zendesk is a powerful live chat plugin that allows business owners to interact with their customers across different channels through a single dashboard. With this plugin, you can respond to your customer’s queries quickly and effectively across multiple channels such as website, email or social media.
The advanced analytical features of the Zendesk chat plugin allow you to track your visitor’s data and understand their needs. As a result, you can easily personalize your interactions with your customers.
The Zendesk plugin comes up with a knowledge base functionality, which means you can create a portal of support information for customers to access on their own. It will help you to reduce the load on your customer support team and customers will quickly find the answer to their queries.
So, whether you are a startup or a fully grown venture if you want to provide the utmost efficient customer support to your customers, then don’t forget to give a try to the Zendesk live chat plugin.
7. Olark
Olark is WordPress live chat plugin that allows businesses to effectively communicate with their customers in real-time. With this plugin, you can easily interact with your customers to understand their needs and collect feedback.
It offers a wide range of features and functionalities with a user-friendly interface. The customization features of this plugin allow you to give a personalized look to the chat interface to blend with the feel and branding of your business.
One of the key features of the Olark live chat plugin is task automation. You can easily automate common tasks such as answering frequently asked questions. It helps to reduce the burden on your customer support team and allows them to focus on important and complex issues.
Improving customer support or building a good relationship with the customer isn’t much of a hassle with the Olark plugin. With its powerful features, and easy navigation the Olark plugin can become a great companion for your customer support team.
8. HubSpot
If you are struggling to provide good customer support service to your website visitors, then consider installing the HubSpot live chat plugin on your WordPress website. It is packed with various features that allow you to provide your customers with a seamless and excellent customer support experience.
The Hubspot live chat plugin comes up with a chatbot that ensures 24*7 customers support for your website visitors. The chatbot interacts with your customers based on their behaviour and data to provide a personalized support experience.
With this plugin, you can answer the queries of your customers in a single inbox. Yes! You heard it right. Whether your customers contact you through email, website or social media, you can answer all those interactions with a universal inbox.
The Hubspot live chat can be integrated into various major platforms and applications and can be easily set up in a few minutes. So, if you don’t want to miss out on providing a personalized customer support experience to your website visitors, then make sure to install the Hubspot live chat plugin on your website.
9. Live Chat
As the name suggests, the LiveChat plugin allows your customer support team to interact and resolve the queries of your customers in real time. It can integrate with more than 200 products such as CRM, Shopify, WordPress etc.
The great compatibility and integration features of this plugin, allow you to communicate with your customers across different channels. The standout feature of this plugin is that it lets you talk with your customers from any kind of device.
The easy customization features of the LiveChat plugin allow you to give a customize the chat interface according to the colour palette of your brand. Giving a personalized touch to customer support becomes easy with this plugin, as lets you analyze the customer behaviour and profile activity of your website visitors.
So, if you are looking forward to providing a great customer support experience to your website visitors, then onboarding the LiveChat plugin to your customer support team can be a great decision.
10. Live Person
Live Person is one of the most efficient live chat plugins that is helping businesses o improve their customer support and generate inbound leads since 1995. It comes with various features and functionalities to enhance the performance of your customer support team.
The chatbots of the Live Person plugin can carry out realistic and personalized interactions with your website visitors hence, they are also referred to as “conversational AI”.
The analytical features of this plugin, allow you to understand the behaviors of your potential customers and the needs of your existing customers. It helps you to provide a personalized customer support to your website, and visitors.
No matter your domain, the Live Person live chat plugin promises an efficient customer support experience and growth in the inbound leads. So, if you want to provide a personalized customer support to your website visitors, then make sure to install the Live Person live chat plugin on your website.
11. 3CX – WordPress Live Chat
This is an astonishing plugin that you can use to add a free live chat option to your WordPress website. 3CX Live Chat is a powerful WordPress plugin that enables website owners to easily communicate with their website visitors in real-time.
With 3CX Live Chat, businesses can provide a personalized customer experience by engaging with website visitors and addressing their queries and concerns instantly.
One of the standout features of 3CX Live Chat is its advanced chat routing system, which allows businesses to ensure that incoming chat requests are routed to the appropriate department or agent. This ensures that visitors receive prompt and accurate responses to their inquiries, leading to increased customer satisfaction.
In addition, the plugin offers robust reporting and analytics capabilities, enabling businesses to track chat volume, response times, and customer satisfaction levels. This data can be used to optimize chat performance and improve the overall customer experience.
12. Tawk.to
Tawk.to is 100% free from the cost WordPress plugin for a live chat that permits limitless administrators to work liberated from cost.
Tawk live chat WordPress plugin is a powerful and versatile communication tool that allows you to connect with your website visitors in real-time. With its easy-to-use interface, you can chat with customers, answer their questions, and resolve their issues without any hassle.
This plugin is designed to help businesses of all sizes to provide exceptional customer support, enhance their website user experience, and increase conversions.
This plugin comes with a range of advanced features that make it stand out from the crowd. You can customize the chat widget’s appearance, display chat ratings, and create a knowledge base for frequently asked questions.
It also supports multiple languages and lets you chat with customers on-the-go with its mobile app. Plus, the plugin comes with detailed analytics and reporting tools to help you analyze your chat performance and improve your customer service.
13. ProProfs Chat
ProProfs live chat WordPress plugin is a powerful and intuitive tool that enables website owners to provide efficient customer support. It comes packed with a variety of features and functions, making it an ideal solution for any business that wants to offer live chat support to its customers. The plugin is easy to install, customize and use, making it a great addition to any website.
It has no restriction on the number of discussions you can have at a time. You can likewise get emojis that are not accessible with Chat Room referenced previously. Yet, you can have 300 talks each month, giving a shot instead of simply having no visit alternatives in your WordPress website.
ProProfs live chat is a secure and reliable solution, featuring encryption and data protection protocols. It supports multilingual chats, making it a great choice for businesses with international customer bases. The plugin is optimized for mobile devices, providing customers with seamless and responsive support across all devices.
Conclusion
Good customer support is key to acquiring new customers and retaining your existing customers. To enhance the customer support experience of a business live chat plugins come into the picture.
The plugins we mentioned in this article are packed with different features that can benefit your business in different ways. You try out various plugins and stick to the one that appeals to you the most.
Hope you got to know the importance and the key features of the live chat plugins through this article. So, what are you waiting for buddy? Go and install the live chat plugins that appealed to you the most.
FAQs on Live Chat WordPress Plugins
What is alternative option to Live Chat ?
If you stay active on Twitter more often, you can have a tweet button where clients can tweet you to begin a discussion.
Go to your Twitter catches page. Select the choice Mention. This will open a setting screen underneath it. Enter your Twitter handle, and in the Tweet text field, you can enter a hashtag to get your entry.
You can add numerous hashtags relying upon the different classes you have on your blog.
This will assist with arranging distinctive specialty questions later. Make different settings according to prerequisites and duplicate the code gave.
Go to your Dashboard and afterward to the Appearance on the left menu. Snap-on Widgets and drop a book gadget on the sidebar where you need to place and glue the code inside it.
Now, your visitors can tweet you, and you can answer them immediately. Be that as it may, it is prescribed to utilize the initial two techniques except if you deal with certain inner issues with both of them.
Do you need special WordPress theme to install live chat on your WordPress website?
It depends on the live chat plugin or software you are using. Some live chat solutions require a specific plugin or theme integration, while others work independently without any theme requirement.
It is always a good practice to check the compatibility of the live chat solution with your WordPress theme. Some live chat solutions even offer customizations to match the look and feel of your website.
Can I customize the appearance of the live chat plugin on my website?
Yes, most live chat plugins offer customization options such as changing the color, style, and placement of the chat window.
Is it necessary to have a dedicated chat support team for a live chat plugin?
It depends on the size of your website and the volume of traffic you receive. If you have a high volume of visitors, it may be beneficial to have a dedicated chat support team.
Can I set up automated responses with a live chat plugin?
Yes, many live chat plugins offer the option to set up automated responses for common questions or to greet visitors.
