June 8, 2018 at 8:08 pm #5511June 8, 2018 at 8:08 pm #5410chelle.brockmanParticipant
Why does my account show this:
Order #5409 was placed on June 8, 2018 and is currently Cancelled. I am unable to access the Theme I purchased, my CC was billed $40.00, but this shows canceled??June 9, 2018 at 3:43 am #5414
Checking your order.June 10, 2018 at 10:14 pm #5421chelle.brockmanParticipant
Unpacking the package…
Installing the theme…
The package could not be installed. The theme is missing the style.css stylesheet.
Theme installation failed.June 11, 2018 at 3:45 am #5422
Maybe you are trying to upload the wrong zip.
Please go through the following steps to make sure you have done with this or not.
You got the premium theme download links on your order confirmation mail which contains the following zip files:
1. VW Pet Shop Pro
2. Gallery Images
3. VW Pet Shop Pro posttype
4. Banner Images
If you haven’t got the zip file of the theme, please send us your order number, we will give you the login credential of your account on our website.
VW Pet Shop Pro is a premium version theme. The “Banner Images” and “Gallery Images” is a theme required plugins.
You need to upload the themes separately. First, upload VW Pet Shop Pro zip via Appearance -> Themes and activate. The “Banner Images” and “Gallery Images” would be uploaded via Plugins -> Add new. These both of plugins will be uploaded separately one by one.
If you have successfully completed theme installation, then follow the below steps to get the demo content on your homepage.
1. Create Page to set template: Go to Dashboard >> Pages >> Add New Page.
Label it “home” or anything as you wish. Then select template “home-page” from template drop-down.
2. Set the front page: Go to Setting -> Reading –> Set the front page display static page to home page
This will show all the demo content on your front page. Now you can customize each section through the Appearance >> Customize >> Theme Settings.
Make sure it is a blog theme, so you need to create a post, categories, tags and a category should have a published post. So that it will appear on your site.
If you got stuck somewhere then send us the query. If you want we can set up your theme, make a user for us assign administrator role and send us the username and password along with the URL. We have a free theme installation support.
ThanksJune 23, 2018 at 7:40 pm #5558mizgrizmediaParticipant
On the slider, there is a KNOW MORE button. Do I have to create a page that will link there? (Sorry very rank newbie) Will that page then show in menu? (I don’t want it to)June 23, 2018 at 8:48 pm #5560mizgrizmediaParticipant
How do I find a short code and how do I add them to actually get forms and galleries to work?June 25, 2018 at 7:10 am #5574
As per your query, yes if you want to add any page link to the button you can add.
No, you will not get menu automatically added on the homepage you have to add it.
If you need any other help please let us know.
ThanksJune 25, 2018 at 7:20 am #5575
As per your query, to add forms you have to download the contact form Plugin.
Contact Form Link: https://wordpress.org/plugins/contact-form-7/
And to add a gallery we are giving you some easy steps.
Go to Dashboard >> Appearance >> Customize >> Theme Settings >> Pet Gallery >> In Last you will see option to add the shortcode >> Just add shortcode >> Publish.
Shortcode: [vw-galleryshow vw_gallery=”80″ numberofitem=”8″]
If you need any other help please let us know.
ThanksAugust 12, 2018 at 3:32 am #6306admin8Participant
I would like to disable the cart and product collection sections. How do I do this?August 13, 2018 at 10:39 am #6318
As per your query, could you please share your site URL.
So we can review and give you some solution.
ThanksAugust 19, 2019 at 9:18 pm #20499
Hi VW Support.
As with chelle.brockmans post (July 10, 2018), and in line with your July 11, 2018 reply … I’ve downloaded the pro zip file and gone through the neccessay steps to install/update the free version. I get the message style.css sheet is missing! when I assume all I may need to do in this instance is upload and over write the old files, I find sections of tags missing, but not before I find my site had crashed in glorious style. Through recovery mode, I’ve sorted and restored back to my original status.
I need assistance please 🙂
Kind Regards, John
August 19, 2019 at 9:38 pm #20504
- This reply was modified 1 year, 10 months ago by John Hotham. Reason: Typo
… additional observational query! right or wrong, I’m not sure… just looking through the zip file. Looking at how you’ve re/named your files, I’ve found a [vw-style.css] in the assets/css folder; is this supposed to be there?
JohnAugust 20, 2019 at 10:29 am #20550
Kindly please refer this: https://www.youtube.com/watch?v=DbWa4P7uwBQ&feature=youtu.be
Many Thanks!August 20, 2019 at 11:15 am #20559
Thank you support…
Tell me, why is this not on the forefront of any installation of your themes! As a side note, and putting a side your obvious business arrangements, between you, you’ve made a simple process needlessly complicated, now I have to rebuild my site.
Many thanks, John
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