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Painting Pro crashing IONOS website

Home Forums VW Theme VW PAINTER PRO THEME Painting Pro crashing IONOS website

Viewing 12 posts - 1 through 12 (of 12 total)
  • Author
    Posts
  • #109116
    Cedric Haynes
    Participant

    I installed this theme on a site for a client. The installation process caused an error that reads: Error: Cookies are blocked due to unexpected output. I cleared caches and cookies but it did not work. I called the IONOS tech support and the issues were resolved after an hour’s wait. I was told by the tech that the theme was causing the site to crash. They also recommended getting in contact with the theme creators VWthemes. The tech was able to get back into the wp-admin dashboard by creating a test login. The tech also said to try reinstalling the theme. It worked fine for a day then the error returned.

    #109186
    developer vwtheme
    Participant

    Hi,

    Please send your query to our support mail – [email protected]

    #109202
    Cedric Haynes
    Participant

    Trouble ticket created. Thank you.

    #109234
    developer vwtheme
    Participant

    Replied

    #109267
    Cedric Haynes
    Participant

    Ok responded with a screenshot and URL

    #109373
    developer vwtheme
    Participant

    Ok

    #109551
    Cedric Haynes
    Participant

    What are your support hours?
    My local time is Los Angeles PST (-8 GMT)
    What times do you support live?
    I really want to give your team a chance to make this right but the slow responses is NOT helping.
    Please ASAP
    Thanks,
    Cedric Lonell Haynes

    #109553
    Cedric Haynes
    Participant

    Your support phone number cannot be dialed.
    Is this the correct number?
    084595 51371

    #109705
    Cedric Haynes
    Participant

    I got another link to the Painting Pro theme from tech support. I installed and attempted to activate but now it says a License key is needed.

    #109715
    Cedric Haynes
    Participant

    This version seems to be stable and working correctly. I will update this thread as closed for now. The issue has not resurfaced after installation and activation.

    #109716
    Cedric Haynes
    Participant

    Version 1.1.6 is being tested.
    Thanks for the help!

    #109778
    developer vwtheme
    Participant

    Welcome

Viewing 12 posts - 1 through 12 (of 12 total)
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