Home › Forums › VW Theme › VW PAINTER PRO THEME › Painting Pro crashing IONOS website
Tagged: IONOS, Paint Pro theme, Painting Pro theme, wordpress
- This topic has 11 replies, 2 voices, and was last updated 4 months ago by developer vwtheme.
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December 19, 2023 at 2:14 am #109116Cedric HaynesParticipant
I installed this theme on a site for a client. The installation process caused an error that reads: Error: Cookies are blocked due to unexpected output. I cleared caches and cookies but it did not work. I called the IONOS tech support and the issues were resolved after an hour’s wait. I was told by the tech that the theme was causing the site to crash. They also recommended getting in contact with the theme creators VWthemes. The tech was able to get back into the wp-admin dashboard by creating a test login. The tech also said to try reinstalling the theme. It worked fine for a day then the error returned.
December 19, 2023 at 3:47 pm #109186developer vwthemeParticipantHi,
Please send your query to our support mail – [email protected]
December 20, 2023 at 4:41 am #109202Cedric HaynesParticipantTrouble ticket created. Thank you.
December 20, 2023 at 3:55 pm #109234developer vwthemeParticipantReplied
December 21, 2023 at 4:28 am #109267Cedric HaynesParticipantOk responded with a screenshot and URL
December 21, 2023 at 3:44 pm #109373developer vwthemeParticipantOk
December 24, 2023 at 2:11 am #109551Cedric HaynesParticipantWhat are your support hours?
My local time is Los Angeles PST (-8 GMT)
What times do you support live?
I really want to give your team a chance to make this right but the slow responses is NOT helping.
Please ASAP
Thanks,
Cedric Lonell HaynesDecember 24, 2023 at 2:56 am #109553Cedric HaynesParticipantYour support phone number cannot be dialed.
Is this the correct number?
084595 51371December 26, 2023 at 1:33 pm #109705Cedric HaynesParticipantI got another link to the Painting Pro theme from tech support. I installed and attempted to activate but now it says a License key is needed.
December 26, 2023 at 4:45 pm #109715Cedric HaynesParticipantThis version seems to be stable and working correctly. I will update this thread as closed for now. The issue has not resurfaced after installation and activation.
December 26, 2023 at 4:46 pm #109716Cedric HaynesParticipantVersion 1.1.6 is being tested.
Thanks for the help!December 27, 2023 at 3:34 pm #109778developer vwthemeParticipantWelcome
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