Contact Phone Number not Showing in Mobile Header

This topic has 8 replies, 2 voices, and was last updated 5 years, 4 months ago by developer vwtheme.

Viewing 9 posts - 1 through 9 (of 9 total)

Author

Posts
September 25, 2018 at 10:50 am #6976

joe
Participant

Having an issue where the contact phone number is not appearing in the header on mobile devices. The phone icon is there….just no number….and if you click the space where the number would be it does trigger the option to call.

I’m using the Startup Theme.

September 25, 2018 at 1:58 pm #6983

developer vwtheme
Participant

Hi,

Thank you for choosing us!

Kindly provide us with the site URL so that we could recognize the exact issue.

Thank You.

September 25, 2018 at 4:25 pm #6989
joe
Participant
http://dev.impactsolarnj.com

Also, you’ll notice two check mark icons are not showing in the “about” section

Thank you!
- This reply was modified 5 years, 7 months ago by joe.
September 26, 2018 at 12:23 pm #7010

developer vwtheme
Participant

Hi Joe,

The Contact number and the check mark are visible in the mobile view.

Refer the Screenshot:

If you any other help please hit a reply.

Thank you.

September 26, 2018 at 1:33 pm #7020

joe
Participant

I do see the number on mobile using chrome but not safari. Also, there should be 4 checkmarks not two….one next to each line. Only the top two are showing. Thank you!

September 28, 2018 at 10:05 am #7067

joe
Participant

Hello, I’m still having the following issues:
1. Phone number not showing in header on mobile version of safari
2. Icons not showing in the About section – i have 4 uploaded only two showing
3. Video section not playing

Thank you!

September 29, 2018 at 6:22 am #7078

developer vwtheme
Participant

Hi,

For the mobile number on safari, we are checking the issue.

For Now, check the answers of other questions

The checkmark is not coming because you have added images for the first two not for the other one. So go to the setting of that section. Add the images to the other one also. But first, you need to remove the class you have added on to the Icon class field.

The video is not appearing because the embed URL you have added is wrong.

This is the iframe code for example.

<iframe width="1000" height="400" src="https://www.youtube.com/embed/aVS4W7GZSq0" frameborder="0" allow="autoplay; encrypted-media" allowfullscreen></iframe>

So you will need to copy the URL that is added in the src attribute. From the above example, it is https://www.youtube.com/embed/aVS4W7GZSq0

Check your iframe code and add the proper URL it will work.

Thanks

December 10, 2018 at 10:02 pm #8568

joe
Participant

Hello, have you figured out a fix for the phone number not showing on safari mobile browser?

Thank you

December 15, 2018 at 7:11 am #8640

developer vwtheme
Participant

Hi,

Greetings!!

We have figured out a fix for this, just try this, if it works for you.

Go to Dashboard -> Appearance -> Customize -> Additional CSS -> Paste below CSS there -> Publish.

a[href^=tel] {
color: inherit;
text-decoration: none;
}

Let us know if you get stuck anywhere.

Thank You
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