Introduction
Are you in search of a tool for one central location to manage customer support requests?
Now say Bye Bye to the hassle of managing Customer queries and tracking and responding to user queries easily.
Because, today, in this blog, we are going to explain some very powerful and reliable WordPress HelpDesk plugins that streamline customer support and enhance the customer experience, and insert functional support to your website. It’s the best way to woo your customers.
As usual, visitors, when we shop for something or surf on the internet, and open various websites get stuck somewhere, we feel that there should be someone to whom we can contact and get free from the situation. Right?
Utmost all the websites have identified this need cum requirement of the visitors and implement the concept of Customer Support Service.
Customer Support is a special department for any website that works 24/7 to resolve the customer’s/visitors’ queries if they have any. Websites receive millions of visits a day. So it is not possible to attend them all on call one-by-one or send them the answers through an email. hence, there is a provision for adding extra functionality that provides automated answers for the general or most frequently asked queries.
WordPress HelpDesk Plugins fulfill this requirement with complete dedication and support. Therefore, they are said to be Helpdesk plugins.
Exactly in which situation do the WordPress HelpDesk plugins support?
WordPress HelpDesk plugins mostly play a vital role in dealing with eShopping and ticket management system websites. Because these are the platforms where multiple complications are expected to head over due to various functionalities. Most of the queries are related to payment gateways, 404 page not found, ticket not booking, and many more. Sometimes, the given links do not work. The product description page is not open. Customer Support helps when an anonymous condition occurs while crawling on the websites. Mostly, the queries are related to the services and products that the organization is providing.
What is the need for using WordPress Helpdesk Plugins?
A website without strong customer support is like a vehicle without petrol. If you are unavailable to the users when they need your help, then it impacts negatively.
When your business starts to grow and generates more user visits, it becomes very difficult to handle it and answer their all queries. Also, it gets challenging to attend and keep track of all the customer tickets sent to your email address.
WordPress Helpdesk Plugins are introduced to arrange customer support by handling their queries in an easy way. It also helps you to govern customer support requests in a single central location.
Besides, the plugin
- Increases the efficiency of your site.
- Saves time
- Constructs customer loyalty
- Enhances the user experience
- Gives fast and efficient customer support to clients.
- Automate many customer support tasks.
- Use pre-built analytics and reports to enhance customer support.
- Scale up your customer support as the business expands.
Without wasting so much time now, let us understand and try the top 5 WordPress Helpdesk plugins today and you will see the difference that can make for your business!
So let’s get started.
1. WSDesk
WSDesk is the finest and number 1 WP Helpdesk plugin that has a strong capability y to provide a full custom support system. Plugin allows users to submit limitless queries. The most beneficial feature of the plugin is that it sets the status of the user’s query as (solved/unsolved/pending).
Key Features-
- Easy and uncomplicated to use and install.
- Allows to add all agents for ticket booking.
- Stores all of your data on your site
- It offers pre-built options for making support easier.
- Provides email notifications, automatic ticket close after inactivity, assignment by department, and more settings.
- Test your team using the agent ratings and ticket reports.
- Allows you to use IMAP or Google OAuth ticket creation automatically.
2. Richpanel Helpdesk & Live Chat for WooCommerce
It’s a compressive all-in-one solution for giving 100% customer support.
The Richpanel Helpdesk & Live Chat for WooCommerce plugin is capable to unite Richpanel’s advanced customer management tools and analytics with the most famous WooCommerce extension. For this, you have to create a Richpanel account. Once you sign up, you are free to sync WooCommerce with Richpanel and start using the plugin.
Key Features-
- Prices to sign up on Richpanel starts at $50 per month.
- Easily manages customer requests, support requests, and sales analytics effortlessly.
- Comfortably produces customer profiles so you can view their purchase behavior for anticipating their needs. Due to this, your conversion rates will also increase.
- Includes pre-built options for live chat support.
- Mobile-friendly live chat is easy to embed on your website.
- Full-featured helpdesk setup
- Easily managed by your support staff using the agent screen.
- Issue tickets, set priorities, and follow up with open cases.
- Allows you to configure filters to target keywords
- Assign tickets to particular support teams (anything about “sales tax” might go to your Finance team for example).
- Allows to see the customer’s purchase history and activities.
- Provides detailed data & reporting.
- Maximizes your conversion rates.
3. TotalDesk
Are you fed up with handling the uncontrolled visitors on your website?
Do you want to cut down on the hours that you spend on dispensing customer support?
TotalDesk is one of the finest WordPress helpdesk plugins that give a self-service customer helpdesk, ticket system, and even live chat. We launch brought this plugin for you and drops the following features.
Key Features-
- Provides an amazing drag-and-drop post reordering, FAQs, multiple notification options (email, desktop, Slack, and more), ticket reports, and custom widgets.
- Gives a responsive design and multi-lingual support.
- Supports WooCommerce integration
- A live search facility is available.
4. KB Support
Are you in search of a knowledge base support tool plugin for WordPress?
Here you are on the right track.
We come forth with an ultimate solution.
KB Support is the foremost and leading WP Helpdesk plugin that provides a solid knowledge-based support tool.
It has an excellent and easy-to-use interface. The fantastic tool lets you generate the fully customize ticket submission forms you need. The plugin has proved best for online ticket management systems.
Key Features-
- It has an Email Support extension beneficial for the ticket management system.
- Customers can manage tickets without creating an account on your website.
- The agents in charge can keep your clients happy and worry-free.
- Also, generate the private ticket notes and set the ticket status: New, Open, On Hold, and Closed.
- Produces particular Knowledge Base articles to send customers.
- You can restrict specific Knowledge Base articles to logged-in users only.
- Provides full control over your tickets and Knowledge Base articles.
5. AH Tickets Helpdesk & Support
The AH Tickets Helpdesk & Support WordPress plugin is an outstanding one that provides multiple advancements to you beyond your imagination.
You won’t believe these words until you experience them. Hence, we kept this plugin at the last of the list and highly recommend it to you.
The finest and leading helpdesk plugin has a great response from consumers as it’s a first choice for maximum clients. It has amazing buyer ratings.
What about the AH tickets features?
Here we are providing the feature list.
Key Features-
- Wonderful design.
- Based on Bootstrap framework.
- Fully customizable landing page.
- multi-lingual and RTL support.
- knowledge base
- File attachments
- An intuitive dashboard
- Font Awesome icons
- Google fonts
- Rating departments
- Multiple support agents
- Embed Mailchimp to expand your mailing list.
Doesn’t it great?
Last but not least AH HelpDesk Plugin let the visitor sign in to use their favorite social media account. One of the greatest WordPress helpdesk plugins you can get to handle customer support on your website.
You can find many other WordPress Helpdesk Plugins in the market. Here is the list of some more plugins that you can go with –
- WordPress live chat Complete
- WooCommerce Support Ticket System
- Awesome support free
- SupportCandy
- KnowledgeBase X
Conclusion
All the WordPress Helpdesk Plugins that we have explained in this blog are premium plugins and all are feature-rich. All the plugins, along with Premium WordPress Themes, are modernized with an excellent interface. It offers an opportunity for your customers to take the initiative to contact and get help whenever they met with an unusual condition. Sometimes you get stuck with something. At that time, you should be able to ask for help wherever you are stuck on site.
In a ticket management system, these plugins work more efficiently to manage and track support tickets from the admin dashboard.
Using the best of the best WordPress helpdesk plugins assists you to enhance user experience and boosting conversions. It’s a fact. No one can deny that. Whichever plugin you may select for your website to handle the customer support department; you need to use it smartly. You can go with the free plugins as well that are available in the market easily.
