Tracy S.

VW Themes Tech Support team is top notch and extraordinarily helpful. I can’t say enough about how much they helped me, nor how prompt their response time is.

I recently updated my website from an old outdated custom theme to VW Gardening and Landscaping Theme. I am not an experienced developer so I hired a developer to install the theme and do all the initial customization and to take the site live. After the initial customization I was on my own for doing all the refining and for managing any integrations. It was a lot of work and I was very much out of my comfort zone. The VW Theme Tech Support Team promptly (always within 24 hours) and patiently corrected a few bugs for me, answered all my customization questions and walked me through correcting a couple integration issues. They went above and beyond by troubleshooting for me things that were outside of my skill set. They even did some limited custom coding that I had no idea how to accomplish. For things that were outside of their purview they instructed me on how to proceed. They were very patient and explained things thoroughly when I needed them to. I am beyond grateful.

As with any theme there were some out-of-the-box limitations such as Featured Image placement on blogs and a couple integration issues with the Smush plug in. A competent developer could probably overcome those issues by editing the code but I was not up for the task, however these were issues I can live with. The VW Theme customizer is very easy to work in and I found it very satisfactory for any customization I wanted to perform.