- January 30, 2019 at 12:33 pm #9687
Okay, I’ve had enough of this. I have explained in this forum thread what the problem is over and over again. I would like to get a refund please as the information in the documentation does not match the actual theme and I cannot use this theme. Let me know when I can expect it, thank you.January 31, 2019 at 7:31 am #9712
As per your query, the theme has no issues and there is only one global color and if you want we can set up your theme.
Make a user for us assign administrator role and send us the username and password along with the site URL at [email protected].
ThanksJanuary 31, 2019 at 10:59 am #9718
If there is only one global color, why are there 3 global colors in the documentation of this theme? I screenshottet
And I have already asked you this and you already said that this was a mistake which should be fixed now. Then I reuploaded the theme and it’s still not fixed. Now you’re saying there should be just one color. I want a refund, I am tired of this horrible customer service and a theme which is not working as per documentation.
January 31, 2019 at 11:45 am #9722
- This reply was modified 1 year, 4 months ago by developer vwtheme.
As per your request, we have only said that you will get one color option in the previous message.
We have seen your given screenshot and its a mistake in the screenshot and our theme provide only one global color.
If you need any help please let us know.
ThanksJanuary 31, 2019 at 11:47 am #9723
Yes, when will you process the refund?
Thank youFebruary 1, 2019 at 10:19 am #9739
As per your request, if you want we can set up your theme but there is no refund policy in our market.
If you need any other help please let us know.
ThanksFebruary 7, 2019 at 7:20 am #9928
As per your request, we have said that we can set up your theme and 1 global color is enough to change the color of the site.
There is no problem in our theme and we have already apologized for the mistake we have made in the documentation.
Thanks for contacting us. But we do not have any calling support. We have email support. You can reach us at [email protected].
Hope you understand.
- You must be logged in to reply to this topic.