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Submit button not responding on mobile

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Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • June 16, 2022 at 2:30 pm #82064
    enehani
    Participant

    Hello,
    We’re using Formidable forms, and on mobile, after adding a CAPTCHA option to the form, the Submit button does not function. It works on desktop, but not on Mobile. When I remove CAPTCHA element from the form, submit button in the form works on mobile. I have tested, switched to WordPress default theme, and submit button works. This tells me that there is something related to the code in Lawyers Pro theme, that is interfering with the Submit button.
    Obviously, CAPTCHA is important to prevent spam submissions. Would appreciate your help here.
    Thanks

    • This topic was modified 1 year, 10 months ago by enehani.
    June 17, 2022 at 9:58 am #82093
    developer vwtheme
    Participant

    Hi,

    Could you please share the website URL

    Thank you

    June 17, 2022 at 1:16 pm #82096
    enehani
    Participant

    Thank you! Try this form on mobile http://tis-immigration.ca/business-immigration-assessment-form/
    Let me know if you are able to submit. Then try it on Desktop, you will see the difference, on desktop submission goes through. On mobile it does not. I have already checked with Formidable forms, they’ve tested it, but are unable to see any issues with the form that would cause this. I’ve deactivated all plugins, same result. I’ve switched to WordPress default theme, and it works, so I have narrowed down that the issue seems to be related to a possible conflict with the template code.
    Appreciate your assistance to solve this.
    Thanks
    Eddie

    June 18, 2022 at 12:39 pm #82126
    developer vwtheme
    Participant

    Hi,

    We are unable to get the difference

    Could you please share the screenshot or video

    Thank you

    June 19, 2022 at 12:58 pm #82138
    enehani
    Participant

    Hello, thank you. I see you submitted the form twice. Looks like once on mobile and once on desktop. I can see that on mobile Android is apparently working. I am using iPhone and not able to submit on mobile.
    Trying to send a couple of screen recordings but can’t attach them. One is using the same form with CAPTCHA enabled, and the other is for another form on the same site, without the CAPTCHA.

    Let me know what you find out.
    Thank you

    June 19, 2022 at 1:01 pm #82140
    enehani
    Participant

    Try the links on this page to see the screen recordings
    https://tis-immigration.ca/test/

    June 20, 2022 at 11:06 am #82163
    developer vwtheme
    Participant

    Hi,

    We have tested it with iPhone and it is working fine

    Thank you

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