Home › Forums › VW Theme › GENERAL QUERIES › Missing files
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September 12, 2019 at 7:16 am #22629Crystin SladeParticipant
I purchased the pro Eco theme but the installation is not complete it says that. I cannot find the Sirat theme to install, and two plugins generate errors when I try to install them
The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
So my pro version keeps asking me to update to pro
Crystin
September 12, 2019 at 7:55 am #22642developer vwthemeParticipantHi,
Sorry for the inconvenience caused to you.
Please install the Sirat theme from Appearance -> Themes -> Add New > Search for the “Sirat” -> Install and activate it.
After that, you must have an account on our website once you have successfully purchased theme from us.
Go to https://www.vwthemes.com/my-account/ login with your registered details and then click on the “Downloads” tabs. There you will find all your downloads. Please download the required plugin from there and upload it from Plugins -> Add New -> Upload.
You can also follow the documentation below.
https://www.vwthemesdemo.com/docs/vw-eco-nature-pro-plugin/Let me know if you have any other query.
Thanks
September 17, 2019 at 7:23 pm #23309D BrownParticipantI purchased the jewelry theme and attempted to upload. Received the error message:
Installing Theme from uploaded file: vw-jewellery-pro-plugin_1.1.zip
Unpacking the package…Installing the theme…
The package could not be installed. The theme is missing the style.css stylesheet.
Theme installation failed.
How can I get the missing files?
September 18, 2019 at 4:15 am #23340developer vwthemeParticipantHi,
Kindly please refer this: https://www.youtube.com/watch?v=DbWa4P7uwBQ&feature=youtu.be
If you got stuck somewhere then send us the query. If you want we can set up your theme, make a user for us assign administrator role and send us the username and password along with the URL at our support id. We have a free theme installation support at [email protected]
If you have any questions please let us know so that we can help you.
Many Thanks!
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