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Viewing 12 posts - 1 through 12 (of 12 total)
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    Posts
  • #62272
    Michael Keels
    Participant

    Good Day,

    I am having difficulty editing the header section and footer copyright section.
    Specifically:
    1. no icon or hyperlink function for email although the address does appear in top bar
    2. no hyperlink/clickable for search
    3. phone number will not show up, not sure if clickable yet but suspect not based on email and search
    4. footer not displaying copyright text entered, just the default “Designed & Developed by VW Themes”

    Thank you for any assistance you may provide!

    Michael

    #62314
    developer vwtheme
    Participant

    Hi,

    Thanks for contacting us.

    Could you please provide us your site URL so that we can review and get back to you.

    Many Thanks

    #62321
    Michael Keels
    Participant
    #62322
    Michael Keels
    Participant

    I do see where my footer coloring is preventing me seeing the copyright text.
    Still have issue with the header items.
    Thank you.

    #62399
    developer vwtheme
    Participant

    Hi,

    Could you please share the site URL so that we can review and get back to you

    Thank you

    #62404
    Michael Keels
    Participant

    in reply #62321 5/5/21 1:07pm

    #62461
    developer vwtheme
    Participant

    Hi,

    We are unable to reach your website. It is showing a message that the site cannot be reached

    Thank you

    #62566
    Michael Keels
    Participant

    Quite odd as I clicked the link in reply #62321 and it populated with no issue. Also went to a 3rd party server and typed the address in and also populated with no issue.

    #62679
    developer vwtheme
    Participant

    Hi,

    It might be our country IPs are blocked

    Thank you

    #62759
    Michael Keels
    Participant

    Oh yes, did not consider. What country are you connecting from? Thank you!

    #62765
    Michael Keels
    Participant

    I believe I found it is india and am now allowing the traffic to pass.

    #62809
    developer vwtheme
    Participant

    Hi,

    1. no icon or hyperlink function for email although the address does appear in top bar

    Reply: Please select icon from customizer Header Section

    Kindly follow the steps given below to add icon on topbar

    Go to Dashboard >> Appearance >> Customizer >> Header Section >> Choose Email Icon

    Check screenshot for the better understanding https://ibb.co/wSbTPzy

    And for the hyperlink we will update our theme for this setting

    2. no hyperlink/clickable for search

    Reply: We have checked your site, you added some svg code on search icon may be its issue comes from the svg code you added in the file please recheck the code

    3. phone number will not show up, not sure if clickable yet but suspect not based on email and search

    Reply: Can you tell us where you added the phone number, it will help us to provide you a better solution

    4. footer not displaying copyright text entered, just the default “Designed & Developed by VW Themes”

    Reply: Kindly follow the below steps to setup the footer

    Go to Dashboard >> Appearance >> Widgets

    Check screenshot for the better understanding https://ibb.co/wg6bznr

    You can check our youtube video for how to setup the footer https://youtu.be/7BvTpLh-RB8

    Many Thanks

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